Create a CRM (Customer Relationship Manager) that could handle billing and invoicing procedures. This brought an added challenge as a software that handles such responsibilities can’t leave almost any margin for error.
Heavily invested in understanding and interpreting the client’s needs and problems, successively alternating between the user experience, prototyping and development stages.
This project has successfully reduced the relative time spent on billing drastically. It also managed to greatly increase the quality and reliability of the generated data.
Arturai has been partners with Akamai since 2001, which has been instrumental in ensuring their leadership in the field of IT consulting for the delivery of content, performance and web security for Europe, the Middle East, and Africa (EMEA).
They have a deep understanding and knowledge of the market’s challenges, as well as recognized skills in the optimization of cloud and security applications. This is what makes them leaders in helping online businesses achieve an optimized and secure user experience. Businesses they work with report great improvements in digital performance (up to 200%), which translates to better revenue and spending per transaction.
Their portfolio includes over 2500 websites and web apps, a vast knowledge base of Akamai infrastructure and proven CAP (Customer Assurance Program) methodology. Akamai is the largest and most reliable cloud networking platform in the world, and Arturai works with the widest range of quality cloud products and services.
You can find additional information about their great work right here.
Since Arturai is a reseller of Akamai products, they are dealing with very specific products with an enormous volume of distinctive configurations. This makes it difficult to ascertain what should be paid back to Akamai, resulting in a morose process for all those involved.
One of the initial requests for Untile’s project was to digitize all of the company’s internal processes. However, as the process evolved, it became clear that billing was the one single pain point that had to be addressed first and foremost. The billing process could take over two weeks per month and involve multiple workers, which was blocking the company’s ability to grow, thus fixing this became the first priority.
Difficulty in ascertaining the consumptions to be paid to Akamai and consumptions per client (i.e. a customer contract can be related to several Akamai contracts).
Difficulty in processing customers’ bills
Difficulty in processing quite complex contracts, with plenty of specificities and variations
The base of the 2016 website had a dated graphical look and even obsolete features. The visual image needed to be more appealing
Arturai had a complex filing system, with information spread out across a number of (mostly) Excel files that were shared among the team and used for several processes, such as statistics, invoicing, commercial analysis, etc
There were a number of difficult tasks to fix what was, admittedly, a complex situation, so one of the first jobs Untile’s team faced was developing a clear and actionable description of issues that our solution needed to address, if we wanted to reduce the time spent on billing.
That was not it, however. They needed a site that would significantly improve the entire experience for their users and customers. They wanted something with impeccable UI and UX, on browsers, tablets and phones. The site needed to reflect their values, the experience should be humane, simple, fluid.
No more manual data insertion. That process needed to be automated.
Create space for the business to scale with automated processes and no more time-wasting with repetitive tasks, which would also allow for a better allocation of resources.
Manage a safer, more robust, and more reliable database than a set of Excel files
Customer billing needs to be entirely transparent;
Ability to grow and evolve to add extra modules, such as commercial management, proposal creation, customer management, etc.
We had to develop a CRM tool that would replace all the information being managed on Excel sheets in an orderly way.
Develop a CRM tool that would replace all the information being managed on Excel sheets in an orderly way.
Support the whole typology of Akamai products that will allow for the automated creation of contracts that demonstrate what the product is, how much it costs, why it is needed, etc.
All kinds of data need to be exported so as to confront it with physical documents;
Time savings of over 50% during the billing processes. These savings have also translated into financial savings that have immediately returned the value invested in the app.
Simple activities that used to take 2 to 3 minutes are now reported to take 10 to 15 seconds, which is an effective optimization.
The invoices’ transparency and quality have improved thanks to better data reliability.
Direct management of customer contracts is now possible for all Akamai products;
It is now possible to directly show a customer what they have spent on a product on any given period of time;
Arturai can now, at the end of the month, head to the billing section of the app, select a customer, their contract, and issue their invoice. This was not possible before.
We always focus on the results that these projects bring for our team, as well as what we deliver to customers. In this case, the Untile team learnt two very important things:
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